RETURN & EXCHANGE POLICY
Returns / Exchanges:
1. Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
2.Exchanges are strictly allowed only for the same item, colour and size.
3. Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.
4. We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of un-permitted requests:
“I change my mind”
“I don’t’ like this design”
“The size doesn’t fit me”
"I wish to change to another size"
“I’ve bought or clicked on the wrong product / variant”
"I want to change to another colour"
5.Customers must consult our person-in-charge first (sales team & drop-shipper) before proceeding with the returns/exchanges.
6. Item must be returned within 3 working days from the date customer received order with tags still attached.
7. Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
8. Customers must notify the person-in-charge on any postages made.
- Kindly update the parcel movements to us (tracking number).
- Customers will be responsible to ensure the item are safely delivered.
- Postage costs for returns of defected goods will be borne by us. Please send us the receipt for processing.
- For any exchange size customer MUST PAY for all the postage cost.
9. Exchanges will be processed within 5 working days after we received the returned goods.
10. Please contact our Customer Service Team 011-55510383 and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
11. Upon received the returned item, we will examine it and we will advise you on the status of the replacement (if any) via whatsapp / call as soon as practicable.
12. Please note that exchange of item is subject to stock availability. Once you send back your item, we assume you agreed to our return and exchange policy.
13. Exchange size only allowed within 3 days after receiving the items. However the exchange only allowed base on our stock availability.
14. Item bought with special promotional price are not allowed for any exchange, refund or return. This will be updated accordingly by HQ based on promotion campaign.
15. Strictly no refund for item purchased.
16. Customer only allowed to return the item if there are mistake from our side such as different kind of design, color and size received after made the payment. The size may varies 0.5-1.0 inch due to mass production. Customers are advised to check the sizing chart to ensure properly.